Midcoast Internet Solutions

System
News & Notices

December 2007

• December 31, 2007 This morning we are noticing problems upstream from us. There is no problem in the Midcoast.com network, but rather where various providers connect together in Portland/Boston. I have contacted those in charge at that locations and they are aware of the problem and are working on it.
• December 21, 2007 We have installed a powerful new mail server. This replaces three of the six existing email servers for midcoast.com. This should provide quicker email delivery and slightly better spam detection.
• December 20, 2007 We are having a problem with the Islesboro dark harbor repeater this morning. This has been fixed at 11:55am.
• December 19, 2007 There was some times of brief slow speeds for users who utilize Ragged Mountain. The problem has been found and corrected.
• December 18, 2007 One of the access points at Ragged Mountain is out of service. We have a team on the way up the mountain to diagnose the problem.
  They will also be upgrading the battery backup system at Ragged. This was cause a short outage for people depending on Ragged. We will then have enough backup power to outlast most longer outages.
• December 17, 2007 One of the access points at Benner Hill was misbehaving over the weekend and this morning. This was taken out of service and the affected customers were programmed to use a backup access point at the same site. These customers were in Rockland and Owls Head.
• December 16, 2007 The router at Barret Hill failed today. I went up in the snowstorm and installed a replacement. As of 2:15pm, the new router is installed, configured and working properly.
• December 10, 2007 Some users over the weekend had trouble loading parts of some common websites. This was traced to a problem with routing to the Akamai servers we use. We also had to reboot our main router, which caused an outage of a couple minutes. The correction of these routing problems (about 11:30am) have fixed the problem. Update Dec 12, 2007 4:50pm. Another problem relating to getting to the Akamai servers was resolved at this time.
• December 7, 2007 8am. Belfast users are out of service today as the internet feed from Belfast to Rockland is having trouble. We have dispatched crews to try and fix the problem. Update: 1:41pm A problem was found and fixed at the Verizon central office in Belfast. All is normal again.
• December 6, 2007 Matinicus wireless users are working normally again. We have installed a new wireless system for better speed and performance. Wireless customers who have service through Matinicus are now capable of getting our Digital Phone Service.
• December 5 2007 Tidewater area DSL users are experiencing slow speeds this morning. We have narrowed down the problem and are working on fixing it. 11:20am. The problem is with a radio system at Benner Hill. The DSL system had been moved over to a backup radio system while we replace the problem item at Benner Hill.
• December 3, 2007 Matinicus wireless customer have been having some problems over the last few days. We are awaiting parts to repair the issue. Once this repair is completed, this system will also have greater speed as well as be capable of handling our Digital Phone service.
• December 1, 2007 Belfast wireless service is not working. We have sent someone to investigate. 12:30pm A UPS had failed. Service is restored.